Enhancing Task Failure Notifications in the Checklist & Delegation Module | Silco Automotive

Silco Automotive is a fast-growing automotive organization that relies on structured operational workflows to ensure consistency, quality, and on-time execution of critical business activities. To manage daily operations, internal processes, and team responsibilities, Silco Automotive uses MIDAP’s Checklist and Delegation module.

For Silco, timely task completion and real-time visibility into delays are essential to maintaining operational efficiency, accountability, and service standards.

Business Challenge

While using the Checklist and Delegation module, Silco Automotive identified a key limitation in the existing notification workflow.

When a task was not completed within its planned date, the system sent a failure notification to only one designated user.

This created multiple operational risks:

• Missed deadlines were not visible to all relevant stakeholders
  
• Accountability was limited to a single individual
  
• Escalations and corrective actions were often delayed
  
• Managers and supervisors lacked real-time visibility into overdue tasks
  

As a result, delayed tasks were sometimes addressed late, impacting internal coordination and overall operational efficiency.

Silco Automotive required a more robust and transparent notification mechanism to ensure that multiple responsible users were informed whenever a task exceeded its planned completion date.

Requirement Analysis

After detailed discussions with the Silco Automotive operations and management teams, the following core requirements were finalized:

• The system should notify multiple selected users when a task is not completed within the planned timeline
  
• Notifications should be configurable based on organizational needs (users or roles)
  
• The enhancement must integrate seamlessly with the existing Checklist and Delegation workflow
  
• Existing clients should not be forced to change their current notification behavior
  

During internal product analysis, the MIDAP(MI Digital Autopilot) team identified that this was not a client-specific problem, but a common operational challenge faced by many organizations using task-delegation systems.

Instead of building a one-off customization, the team decided to develop this feature as a Global Product Enhancement.

Solution Design and Implementation

To ensure scalability, long-term maintainability, and value for all MIDAP users, the feature was implemented as a Global Development update.

Key Elements of the Solution

• Multi-Recipient Notifications:
  Added support for sending overdue task notifications to multiple users instead of just one.
  
• Configurable Recipient Selection:
  Organizations can now configure which users or roles should receive notifications when tasks exceed their planned date.
  
• Backward Compatibility:
  Existing clients who prefer the single-user notification flow can continue using it without any changes.
  
• Seamless Workflow Integration:
  The enhancement was embedded into the existing Checklist and Delegation logic without disrupting current task creation or assignment processes.
  

This ensured that the new capability enhanced functionality without increasing system complexity or affecting existing customers.

Outcome and Benefits

For Silco Automotive

The new multi-user task failure notification system delivered immediate operational impact:

• Improved Visibility:
  Delayed tasks are now visible to all relevant stakeholders in real time.
  
• Faster Escalation & Resolution:
  Issues are addressed quickly since multiple responsible users are alerted simultaneously.

Better Accountability:
Shared visibility has increased ownership and reduced dependency on a single individual.

Stronger Team Collaboration:
Managers and supervisors can intervene proactively to keep operations on track.

For Other MIDAP Clients

Because the feature was rolled out as a global enhancement, it created value beyond a single customer:

• More Flexible Notification System
  Clients can design notification rules based on their internal hierarchy and workflows.
  
• Reduced Dependency on Custom Development
  Organizations no longer need bespoke solutions for overdue task escalation.
  
• Improved Task Governance
  Enhanced accountability and transparency across teams and departments.