For most businesses, adopting new software means adjusting to new ways of working. But for Tejoo Fashions, a long-time user of Mi Digital Autopilot (MIDAP), the goal was not just to use the system — it was to make it feel like home.
Their team had been using MIDAP’s automation tools confidently for everyday operations, yet one particular process — their Help Ticket management system — didn’t quite match how they were used to working in their old setup. They had a specific flow, a certain logic, and a format that their employees had mastered over time. Changing it completely could have caused confusion and slowdowns.
Why a Familiar Help Ticket System Was Essential for the Client
The client’s request was simple but crucial —
“Can we keep our old Help Ticket workflow inside MIDAP?”
Instead of pushing them to adjust to a new structure, our team focused on preserving what already worked for them. We understood that in business operations, sometimes comfort and continuity are just as important as innovation.
So, the challenge became about recreating their exact ticketing process within MIDAP’s framework — without breaking any existing functions.
How MIDAP Developed a Custom Help Ticket System That Matched Their Workflow Perfectly
Our development team collaborated closely with the Tejoo Fashions management and operations teams to study their ticket format, status flow, and escalation steps.
We then customized the MIDAP environment to:
- Mirror their existing Help Ticket structure field by field
- Maintain their priority logic, escalation rules, and response triggers
- Integrate the system seamlessly with MIDAP’s automation engine for notifications and reports
- Ensure the interface remained simple and intuitive for their staff
Every adjustment was tested with their live team to make sure the experience felt natural and required no retraining or workflow disruption.
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Results After Implementing the Custom Help Ticket System in MIDAP
Once the custom Help Ticket system went live, the Tejoo Fashions team could continue their work exactly as before — but now with the power, speed, and automation of MIDAP behind it.
They retained the comfort of their old process while gaining:
- Centralized visibility of all tickets and responses
- Automated alerts and updates through email and WhatsApp
- Consistent reporting on response times and issue trends
- Better accountability across departments
For the users, nothing “changed” — yet everything became faster, smarter, and more connected.
What truly made a difference was that the team no longer had to manage two separate systems. Everything — from ticket creation to resolution tracking — could now be handled seamlessly from a single platform, MIDAP.
The Real Value of Customization Lies in Understanding People, Not Just Processes
This project was more than a software integration — it was a reminder that digital transformation doesn’t always mean reinventing everything. Sometimes, it’s about listening carefully and adapting technology to fit human habits.
Instead of forcing teams to change how they work, MiDAP adapts to their comfort zone. By replicating and integrating Tejoo Fashion’s existing Help Ticket system within MIDAP, we ensured zero disruption, full efficiency, and a perfectly familiar experience — powered by automation under the hood.
