Despite its reputation for producing high-quality clothing items, KR Apparels faced several challenges when it came to managing customer requests. For instance, when a customer asked for a sample image of a particular product or enquired about the availability of a particular item, the company had to manually search for the relevant images in a different folder.

This process was not only time-consuming but also prone to errors, as there were instances when the company sent the wrong images to customers. Additionally, KR Apparels faced challenges in managing its inventory, as it was difficult to keep track of the stock levels in real-time. This often led to situations where the company received orders for products that were out of stock, resulting in poor customer experiences.