About Uma Roads Carrier
Uma Roads Carrier is a logistics and transport-focused organization managing large volumes of daily activities across multiple locations. Their operations involve various types of tasks handled by different teams and individual users. While work was getting completed on time, the management wanted a stronger way to ensure that every task met required quality standards.
For them, completing a task was not enough — it needed to be completed correctly, with full accuracy and in the expected format.
Why Quality Assurance Became Necessary
Over time, the management noticed a recurring issue:
Tasks were being marked as completed even when the output was incorrect or incomplete.
This created several challenges:
- Time lost in rework
- Lack of accountability
- Difficulty identifying users who were cutting corners
- No measurable method to enforce quality control
Uma Roads Carrier wanted a fair and structured system where users were rewarded for performing well and penalized when tasks did not meet expectations.
What the Company Needed
The requirement shared with our team was simple but impactful:
- A system that allows management to review every user’s completed tasks
- A penalty option that can be applied when the quality is unsatisfactory
- Automatic deduction of points from the user’s weekly score
- The ability to change a user’s previous week’s score to –100 as a penalty
This would encourage accuracy, discipline, and consistent performance.
How We Delivered the Solution
Our team had earlier created a penalty system for another client facing similar issues. Since this functionality aligned perfectly with Uma Roads Carrier’s needs, we enabled the same feature for them free of charge.
What the Penalty System Does
The new functionality gives management full control over performance scoring across all types of tasks.
Performance Review and Quality Check
Managers can now verify whether tasks were completed properly, not just marked as done.
Penalty Application for Poor Work
If a user’s task does not meet the required standard, management can apply a penalty instantly.
Automatic Score Adjustment
Once penalized, the system automatically updates the user’s previous week’s score to –100.
There is no manual editing, no spreadsheet calculation, and no confusion.
How This Changed User Behavior
The system introduced transparency and fairness.
Users now understand that finishing tasks quickly is not enough — they must finish them correctly.
Knowing that poor performance directly affects their weekly score has improved accountability and reduced errors.
Key Benefits for Uma Roads Carrier
- Better quality of completed work
- Reduction in rework and correction time
- Stronger discipline among users
- Clear, measurable evaluation for performance reviews
- A fair system applied equally to everyone
A Small Feature With a Big Impact
With the penalty module active, management has a powerful tool to maintain standards across every task performed in the organization.
It reinforces responsibility, encourages accuracy, and ensures users complete work with the seriousness it deserves.
Uma Roads Carrier continues to enhance workflow quality, and Mi Digital Autopilot remains their partner in building smarter operational solutions.
