About the Client

ECCEL Recycling is a sustainability-focused organization working across multiple locations to manage waste collection, segregation, and recycling. Their operations involve hundreds of tasks every day, assigned to teams working on the ground as well as at different facilities.
To maintain consistency and accuracy, ECCEL adopted the Flow Management System (FMS) from Mi Digital Autopilot, which helped automate scheduling and task processing. However, as their workload expanded, the need for clearer visibility became more critical.

The Problem ECCEL Wanted to Solve

Even though FMS ensured smooth task creation and assignment, the management team lacked one crucial ability — real-time reporting. Without proper analytics, it was difficult to answer simple but important questions such as:

• How many tasks were created today
  
• How many are still pending
  
• Which tasks are delayed
  
• Which facility is performing efficiently
  
• What productivity looks like across a specific time period
  

The absence of a centralized performance dashboard meant managers often depended on manual updates, phone calls, and follow-ups to understand what was happening on the field.
As a result:

• Decision-making slowed down
  
• Delays could not be detected early
  
• Weekly reports took time and effort
  
• Productivity measurement was almost impossible
  

ECCEL realized that to improve operational efficiency, they needed a reporting system that gave instant clarity without depending on manual intervention.

A Customized Solution Built for ECCEL’s Workflow

Instead of forcing ECCEL to adjust to a generic reporting format, our team built a reporting module designed specifically for how they operate. The goal was to create a system that felt like an extension of their existing workflow, without forcing employees to learn something complicated or new.

Task Summary At a Glance

The new reporting screen shows a complete snapshot of all tasks inside each FMS. At any moment, ECCEL can see:

• Total tasks created in a day or over a time period
  
• Completed tasks
  
• Tasks still pending
  
• Tasks that have crossed the expected timeline and are marked as delayed
  

This made daily monitoring faster and eliminated the need to check task lists one-by-one.

Flexible Date and Range Filters

ECCEL often needed data for audits, internal reviews, or weekly comparisons.
The reporting module now allows the team to:

• Select any single date
  
• Compare performance over weeks or months
  
• Pull records for custom date ranges
  
• Generate history-based task performance reports
  

One dashboard now replaces hours of manual work.

Instant Delay Identification

Previously, delayed tasks could remain unnoticed until someone manually verified them.
The new system automatically highlights delay-related data so supervisors can take immediate action.
This helped reduce operational slowdowns and improve accountability within teams.

Live and Accurate Updates

The report updates automatically as tasks change their status inside FMS.
There is no need to refresh manually or wait for end-of-day summaries.
Managers now control operations with real numbers rather than assumptions.

Simple Design for Faster Adoption

A feature is only useful if the people using it feel comfortable with it.
For this reason, the reporting module was created with a clean interface — visual cards, clear labels, and zero complexity.
ECCEL’s team was able to adopt it quickly because:

• No special training was required
  
• All information was visible in a single place
  
• The layout felt familiar and easy to navigate
  

Employees who earlier updated managers manually now simply rely on the dashboard.

How MIDAP Reporting Module Improved ECCEL’s Workflow

After the module went live, ECCEL experienced a noticeable change in how they monitored performance.

• Managers got a complete view of task progress within seconds
  
• Delays were discovered early, not after they became a problem
  
• Data-driven decisions replaced guesswork
  
• Operational discussions moved from “we think” to “we know”
  
• Time spent in manual reporting reduced sharply
  

Most importantly, the module brought transparency. Every facility could now be evaluated using uniform performance data.

The Bigger Impact Behind the Scenes

A reporting system may seem like just another feature, but for an organization handling field operations, it becomes a backbone.
ECCEL’s management now knows:

• Which facility is performing efficiently
  
• Which teams need support or escalation
  
• How productivity changes over time
  
• Whether internal targets are being met
  

While this data helps in daily management, it also becomes valuable for long-term planning, resource allocation, and performance improvement.

A Step Forward in Automation and Decision-Making

With this custom reporting solution, ECCEL moved from reactive monitoring to proactive control.
What previously took time, follow-ups, and assumptions now takes a few seconds.
The organization can scale confidently, knowing that operational reporting will not slow them down, even when capacity increases.

Mi Digital Autopilot continues to assist ECCEL in refining and expanding their automation capabilities, ensuring they always stay ahead in efficiency and technological adoption.